IMPORTANT: PLEASE CAREFULLY READ AND UNDERSTAND THESE TERMS AND CONDITIONS (“TERMS”). THEY CONTAIN LIMITATIONS ON Cuisina’S LIABILITY AND OTHER PROVISIONS THAT AFFECT YOUR LEGAL RIGHTS.
By installing, accessing or using any websites, mobile apps, email newsletters and subscriptions, and other digital properties on which these terms are posted or referenced (together, “online services”), you are entering into a binding agreement with Good Shepherd Company (“Cuisina”, “we”, “our” or “us”) in Egypt which is a developmental licensee of Cuisina Corporation.
You should also review our Privacy Statement which describes how we collect, use and share information.
By accepting these terms, you understand and agree that, as stated in Section 7, you are waiving your right to resolve any dispute through other processes that could be available to you, such as court actions or administrative proceedings. It also means that you are waiving your rights to a trial by jury or to combine your dispute with others in a class action.
The online services are not intended to be used by, or targeted to, anyone under the age of 16. You must be at least 16 years old to use the online services. If you are at least 16 but not yet 18 years old (or the legal age of majority if different in your jurisdiction), then you must review these terms with your parent or guardian and they must understand and agree to these terms in order for you to use the online services.
If you or your parent or guardian do not agree to these terms, then you must immediately stop using the online services and request that Cuisina close any online services account that you have created. You can request account deletion by sending an email to cusina.ck@gmail.com, please include the email address of the account that you want to be deleted.
About the online services.
Obey the rules of the road. Whenever you use the online services, you must obey the rules of the road and all applicable rules and regulations. YOU MUST NOT USE THE ONLINE SERVICES WHILST DRIVING OR WHILST BEHIND THE WHEEL OR CONTROLS OF A VEHICLE THAT IS MOVING OR NOT IN “PARK”. In the interest of safety at all times, you should only use the online services when it is lawful and safe to do so.
You are responsible for your devices and accounts. You are responsible for any devices, software and services needed to use the online services. Cuisina does not guarantee that the online services will fully function on any particular device or with any particular software. You are also responsible for any messaging and data charges, fees and taxes for your use of the online services, including when we communicate with you by text, email or other means that you choose. You may only use the online services with devices that you own or control and using only the authorized operating system (e.g., Apple iPhone OS for Apple devices). If you create an online services account, you are responsible for keeping the account secure and for all activity under the account. You can only use one online services account and must keep your account information accurate at all times.
Cuisina has the right to update or terminate the online services. You understand and consent that (with or without notice) Cuisina may update, modify or terminate the online services (or your access to them) from time to time, including by pushing updates to (or removing functionality or access from) any Cuisina mobile app that you have installed on your device.
Updates to these terms
Cuisina may also update these terms at any time and at its sole discretion. If Cuisina makes material changes to the terms, we will notify you by any reasonable means such as by posting the new terms in the online service. If you do not agree to the changed terms, then you must immediately stop using the online services and request that Cuisina close any online services account that you have created. To close your account, you can email us at cuisina.ck@gmail.com.
Our communications with you.
Through the online services, you may opt in to receive emails, text messages to the mobile number you provide to us or push notifications from Cuisina. When you opt in to any of these types of communications, you understand and consent that that you will receive marketing, transactional and other messages from Cuisina. Cuisina may use the information you have provided to us to communicate with you in accordance with Cuisina Privacy Statement.
Opting out of communications generally
You have a choice in how we communicate with you. You can generally find your communication preferences with instructions on how to opt out in the profile section of the online service that you use. You may also have the ability to change your communication preferences using your device settings. In addition, our communications themselves may include the opportunity to opt out. You understand and agree that you may need to separately manage your communication preferences for each communication method. For example, if you opt out of receiving marketing emails, you may still receive marketing text messages if you’ve opted in to receiving them. Whilst we do our best to offer convenient methods for you to manage your communications preferences, you may need to separately adjust your preferences for each online service. Please note that for some account-related and transactional communications, the only way to stop receiving these communications may be to close your online services account. Lastly, please note that if you are receiving communications from a Cuisina franchisee, then you will need to opt out from them directly.
Additional information on text messages
When you opt in to any of our text message programs, you understand and consent that you will receive text messages from an automated system. You further understand that your consent is not required to make any purchase. If you wish to withdraw your consent and unsubscribe, please email us at: cuisina.ck@gmail.com
Offers
You have the possibility of receiving offers through the online services. The following general terms apply to the offers: (1) the offer may only be available through that particular online service and for the product shown and subject to availability; (2) serving times apply (e.g., certain non-breakfast offers may not be available at breakfast serving times); (3) unless otherwise stated each offer expires on redemption; (4) offers are not transferable; and (5) there is no cash alternative. In addition, there may be specific terms that apply to the offer which are stated on the app next to the offer.
Suspicious Activity
Cuisina is entitled to take any action it considers appropriate, including removing or suspending your account if we detect any suspicious activity concerning your account including but not limited to:
Ownership and Licenses for the online services.
Cuisina‘s intellectual property ownership.
All rights in the online services shall remain the exclusive property of Cuisina or its licensors. For purposes of clarity, “online services” includes any and all content on the online services, such as, but not limited to, text, images, graphics, logos, page headers, button icons, images, audio clips, digital downloads, data compilations, software, trademarks, service marks, trade dress, audio, video, data and other materials (together, “content”) as well as any part of the online services. You may not take any action to jeopardize, limit or interfere with Good Shepherd’s rights.
Your license to use the online services
Subject to these terms, you are granted a personal, non-exclusive, non-transferable and revocable license to use the online services solely for your own personal, non-commercial purposes solely in accordance with these terms. For purposes of clarity, “Use” includes access, interact with, and display. No licenses or rights are granted to you by implication or otherwise, except for the licenses and rights these terms expressly grant to you. Cuisina reserves all other rights.
Trademark information
Trademarks, service marks, and all graphical elements, including the look and feel appearing on the online services, are distinctive and protected trademarks or trade dress of Cuisina or licensors. The online services may also contain various third-party names, trademarks, and service marks that are the property of their respective owners.
Trademark information
Trademarks, service marks, and all graphical elements, including the look and feel appearing on the online services, are distinctive and protected trademarks or trade dress of Cuisina or licensors. The online services may also contain various third-party names, trademarks, and service marks that are the property of their respective owners.
Acceptable uses and restrictions for the online services.
Acceptable uses and other restrictions. With respect to the online services (which includes content), you may not, and may not allow third parties, to:
a) Use the online services for any purpose that is unlawful or prohibited by these terms;
b) Delete or change any copyright, trademark, or other proprietary notices;
c) Attempt to obtain ownership or title to the online services, including the content;
d) Use, copy, distribute, republish, display, disclose, upload, post, or transmit the online services in any commercial manner;
e) Rent, lease, sell, sub-license, loan, translate, merge, adapt, assign or transfer the online services, or combine them with, or incorporate them into, any other programs or services;
f) Disassemble, decompile, reverse-engineer, copy in source or object code format, or create derivative works based on the online services;
g) Transfer, provide, export or re-export the online services in violations of an embargo, trade sanction, or other technology control or export laws and regulations of the Arab Republic of Egypt.
h) Use or launch any unauthorized technology or automated system to access the online services or extract content from the online services, including but not limited to spiders, robots, screen scrapers, or offline readers;
i) Attempt to disable, damage, overburden, impair or gain unauthorized access to the online services, Cuisina‘s network or any user accounts associated with the online services.
Refund Policy
At our cloud kitchen, we strive to maintain the highest quality and consistency in every order we prepare. As such, we do not offer refunds unless a formal investigation is conducted and it is clearly established that the product received does not meet our quality standards. If you believe your order was not up to our usual standard, please contact us within a reasonable timeframe with details and evidence of the issue. Our team will thoroughly review the case, and if the complaint is validated, a refund or appropriate resolution will be issued at our discretion.
